This refund policy applies to all users of ( website name), operated by [Company Name] ("we," "us," or "our"). By using our payment gateway services, you agree to comply with and be bound by the following refund policy. If you do not agree with any part of this policy, you should not use our services
Refunds may be considered under the following circumstances:
a. Duplicate or multiple charges for the same transaction.
b. Unauthorized or fraudulent transactions.
c. Failed or incomplete transactions where payment was deducted but the service was not provided.
Refund requests must be made within 2-3 days from the date of the transaction. We reserve the right to deny refund requests submitted after this period.
To request a refund, users must provide the following information via [Contact Email/Support Ticket/Contact Form]:
a. Transaction details (transaction ID, date, and amount).
b. Reason for the refund request.
c. Any supporting documentation if applicable (e.g., screenshots, emails, etc.).
Once we receive a refund request, we will review the information provided and assess the eligibility for a refund. If the refund request is approved, the refund will be processed to the original payment method used for the transaction within 5-7 business days. Refunds will be processed in the same currency and amount of the original transaction, unless otherwise agreed upon.
Certain transactions may be non-refundable, including but not limited to:
a. Transactions made after the specified refund request period.
b. Transactions where the goods or services have been delivered as described and as expected.
c. Transactions that violate our terms and conditions or are deemed to be fraudulent.
In some cases, a refund may be subject to the policies of third-party payment processors or financial institutions. We will assist users in processing refund requests to the best of our ability, but we are not responsible for the actions or policies of third parties.
For any questions or concerns regarding our refund policy or refund requests, please contact us at [Contact Email/Address/Phone].
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Users are responsible for regularly reviewing the refund policy for updates.